ek9 Privacy Policy — Protecting Your Data
User privacy is a top priority at ek9. This page clearly outlines what data we collect, how it is used, how we protect it, and your rights as a user of our platform in Malaysia.
Last updated: January 2026
1. Information We Collect
When you use the ek9 platform, we may collect the following categories of information to ensure our services run smoothly and securely:
Full name, email address, phone number, date of birth and login credentials provided during registration. This information is required to verify your identity and manage your account.
Deposit and withdrawal transaction details in MYR (RM), including the payment method used such as TNG eWallet or Maybank. Full account numbers are not stored on our servers.
Device type, operating system, phone model, IP address, browser version and language settings. This data helps us optimise the user experience, particularly on Malaysian Android smartphones.
Records of in-platform activity including games played, bets placed, login times and interactions with platform features. This data is used for ongoing improvements.
2. How We Use Your Information
Ek9 uses collected information solely for legitimate purposes that are necessary to operate the platform effectively. The primary purposes for data use are as follows:
- Account management: To process registrations, verify user identities and enable secure access to each user's account.
- Transaction processing: To accurately and securely manage deposits, withdrawals and transaction records in MYR.
- Platform security: To detect and prevent fraud, unauthorised access and activities that violate ek9's Terms & Conditions.
- Service improvements: To analyse usage patterns and improve the quality of the user experience, especially on mobile devices.
- Communications: To send account notifications, important updates and relevant promotional information to users who have opted in to receive them.
- Legal compliance: To comply with legal obligations or respond to requests from lawful authorities.
Ek9 will not use your data for any other purpose without obtaining your consent first.
3. Cookies & Session Tracking
The ek9 platform uses cookies and similar tracking technologies to enhance functionality and user experience. Cookies are small data files stored on your device when you visit our website.
Types of Cookies Used
- Session cookies: Required to maintain your login session while using the platform. These cookies expire when you close your browser.
- Functional cookies: Saves your preferences such as Bahasa Melayu language settings and display choices for a smoother return experience.
- Analytics cookies: Help us understand how users interact with the platform so we can make targeted improvements.
You may configure your browser settings to reject cookies, though this may affect the functionality of certain areas of the ek9 platform. Continued use of our platform without changing your cookie settings will be taken as your consent to the use of cookies as described above.
4. Data Security & Third-Party Sharing
Data Security Measures
Ek9 takes data protection seriously. All data transmitted between your device and our servers is secured using industry-standard SSL (Secure Socket Layer) encryption. Our data servers are protected by layered access control systems, 24-hour monitoring, and regular backup procedures.
User passwords are never stored in plain text — they are saved in an irreversible hashed format. That said, account security also depends on users keeping their login credentials confidential.
Third-Party Sharing
Ek9 does not sell, rent or share users' personal information with third parties for marketing purposes. Your data may only be shared in the following limited circumstances:
- To payment processors that handle your MYR transactions, subject to strict confidentiality agreements;
- To the relevant authorities where required by law or court order;
- To technical service providers who assist us in operating the platform, provided they adhere to equivalent privacy standards.
5. User Rights & How to Contact Us
Right to Access, Rectification & Erasure
As an ek9 platform user, you have the following rights regarding your personal data:
- Right of access: You may request a copy of the personal information we hold about you at any time.
- Right to rectification: If any information we hold about you is inaccurate or out of date, you may request a correction through your account settings or by contacting our support team.
- Right to erasure: You may request the deletion of your account and personal data. Such requests will be processed subject to any legal requirements to retain certain records.
- Right to withdraw consent: You may withdraw your consent to receive marketing communications at any time without affecting your use of the platform.
Privacy Policy Changes
Ek9 reserves the right to update this Privacy Policy from time to time. Any changes will be published on this page along with the latest update date. Continued use of the platform after changes are published will be considered acceptance of the updated policy.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding the privacy of your data, please contact the ek9 team via email at [email protected]. All privacy-related enquiries will be responded to within 5 working days. For more information about the platform, visit the FAQ us.
Ready to Play with Complete Confidence?
Ek9 protects your personal data with industry-grade encryption. Register a free account today and enjoy a Malaysian entertainment platform that is fully secure, transparent and trustworthy — available in Bahasa Melayu.